CopperStack Client Terms

1. Services

CopperStack provides custom websites, apps, online forms, dashboards, booking pages, automations, business tools, and related digital services. The exact services for each project are based on the written project details, quote, invoice, proposal, email confirmation, or approval form accepted by the client.

2. Project approval

Before work begins, the client must approve the project details, price, deposit, timeline estimate, deliverables, and revision limit in writing. Approval may happen through an online approval form, email confirmation, e-signature, invoice approval, or another written method accepted by CopperStack.

3. Services not included unless written

Unless specifically included in the approved project details, the project does not include ongoing maintenance, hosting fees, domain fees, paid apps, plugins, themes, fonts, APIs, stock images, software, legal documents, legal review, tax advice, financial advice, accessibility legal advice, privacy legal advice, unlimited revisions, advertising management, search ranking guarantees, social media management, copywriting beyond the approved scope, or customer support after delivery.

4. Payment

CopperStack is not required to begin work until the project details are approved and the required deposit is paid. The deposit reserves project time, covers planning and setup, and allows CopperStack to begin work.

The remaining balance is due before final delivery, launch, transfer, publication, final file delivery, admin access, domain connection, production access, or release of completed work.

The deposit does not purchase the completed project by itself. Full payment is required before final delivery.

5. Payment methods and processing fees

CopperStack may accept payment through Stripe Payment Links, Stripe invoices, bank transfer, or another approved payment method. Payments should only be made after project details, pricing, and scope have been confirmed.

Stripe or other payment processors may charge payment processing fees when a payment is completed. Those processors control their own pricing, rules, and fees. The client is responsible for failed payment fees, chargeback fees, reversal fees, collection costs, and processing costs caused by the client’s payment failure, wrongful dispute, unauthorized reversal, or breach of these terms, to the extent allowed by law.

6. Taxes and third-party costs

The client is responsible for applicable sales tax, use tax, transaction tax, third-party fees, platform fees, software fees, hosting fees, domain fees, app fees, plugin fees, API fees, or other outside costs related to the project, unless the approved project details say otherwise. CopperStack is responsible only for CopperStack’s own income taxes.

7. No final delivery until full payment

Until CopperStack receives full payment, CopperStack may withhold, restrict, suspend, or refuse to release final files, source files, website files, app files, admin access, login credentials, production access, domain connection, hosting transfer, final publication, ownership transfer, final download links, and any completed or partially completed deliverables.

CopperStack may show previews, screenshots, drafts, staging links, demos, or restricted versions before final payment. These previews are for review only and may not be copied, published, transferred, reused, reverse engineered, sold, modified, or treated as final delivery unless CopperStack gives written permission.

8. Client responsibilities

The client agrees to provide all information, content, images, text, logos, accounts, passwords, approvals, decisions, feedback, brand materials, and access reasonably needed to complete the project. The client is responsible for ensuring that all materials provided to CopperStack are accurate, lawful, and either owned by the client or properly licensed for the client’s use.

Client delays will extend the project timeline. CopperStack is not responsible for missed deadlines, launch delays, extra costs, or project issues caused by the client’s failure to provide timely materials, feedback, payment, decisions, or access.

9. Client content and permissions

The client represents that the client has the legal right to use all text, images, logos, graphics, videos, music, trademarks, business names, customer data, files, and other materials provided to CopperStack. The client is responsible for claims based on materials, instructions, or content provided by the client.

10. Timeline

All timelines are estimates unless CopperStack expressly states in writing that a deadline is guaranteed. Timelines may change due to client delays, scope changes, third-party issues, technical problems, payment delays, illness, emergencies, platform outages, or circumstances outside CopperStack’s reasonable control.

11. Revisions and change requests

The project includes only the number of revision rounds listed in the approved project details. A revision means a reasonable adjustment to work already included in the approved scope. A revision does not include adding new pages, new features, new integrations, changing the project direction, rebuilding approved work, replacing content after approval, adding functionality not listed in the approved scope, or repeated preference changes after prior approval.

Additional revisions or out-of-scope work may require additional fees and additional time. Any request that changes the project scope, price, timeline, features, deliverables, content volume, platform, design direction, integrations, or technical requirements must be approved in writing.

12. Review and acceptance

When CopperStack provides a draft, preview, staging link, demo, or deliverable for review, the client must review it and respond within seven calendar days unless a different review period is approved in writing. If the client does not respond within that time, the work may be treated as accepted, and CopperStack may invoice or request the remaining balance.

A project is substantially completed when CopperStack has completed the main deliverables listed in the approved scope, even if minor corrections, small edits, or final review items remain. Substantial completion allows CopperStack to request final payment.

13. Client inactivity

If the client does not respond for more than 14 calendar days, CopperStack may pause the project. If the client does not respond for more than 30 calendar days, CopperStack may treat the project as abandoned. If a project is abandoned, CopperStack may keep the deposit, invoice for work completed, remove the project from the active schedule, and refuse to restart work until the client pays any outstanding balance and any required restart fee.

14. Ownership before full payment

Until full payment is received, CopperStack owns and controls all drafts, files, code, designs, layouts, demos, concepts, previews, work product, and partially completed deliverables created for the project. The client receives no ownership rights, transfer rights, publication rights, reuse rights, or production rights until full payment is received.

15. Ownership after full payment

After CopperStack receives full payment, CopperStack assigns to the client CopperStack’s right, title, and interest in the final approved deliverables created specifically for the client under the approved project details, except for CopperStack’s pre-existing materials, reusable code, templates, tools, systems, workflows, processes, general know-how, drafts, rejected concepts, unused ideas, internal files, third-party materials, open-source materials, and licensed materials.

CopperStack retains ownership of its pre-existing materials, reusable components, internal processes, general development methods, templates, tools, and business know-how. To the extent CopperStack pre-existing materials are included in the final deliverables, the client receives a non-exclusive, non-transferable license to use those materials only as needed to operate the completed project.

16. Source files

Source files are not included unless the approved project details clearly say they are included. Source files may include design files, editable project files, raw code repositories, working files, internal notes, templates, development files, or other behind-the-scenes materials. Source files may require an additional fee.

17. Third-party materials

Third-party materials may include hosting platforms, domain registrars, Stripe, Netlify, Cloudflare, Google services, plugins, apps, APIs, fonts, stock images, software, themes, frameworks, templates, or other outside tools. Third-party materials are controlled by their own terms, licenses, fees, limitations, and policies. CopperStack does not own third-party materials and cannot transfer ownership of them to the client.

18. Hosting, domains, and accounts

Unless otherwise agreed in writing, the client is responsible for purchasing, maintaining, and paying for any domain, hosting account, email account, software account, plugin license, API account, app store account, or third-party subscription needed for the project. CopperStack may assist with setup, but the client remains responsible for account ownership, billing, renewals, passwords, and continued access.

19. Confidentiality

Each party may receive confidential information from the other party. Confidential information includes non-public business information, login credentials, project details marked confidential, private customer information, unpublished materials, and other information a reasonable person would understand to be confidential. Each party agrees not to share the other party’s confidential information except as needed to complete the project, comply with law, use contractors or service providers, process payments, maintain records, or enforce these terms.

20. Privacy, data, and security

The client agrees not to provide CopperStack with sensitive personal information, medical information, financial account information, Social Security numbers, government ID numbers, regulated customer data, passwords unrelated to the project, or other high-risk data unless CopperStack expressly agrees in writing. The client is responsible for privacy policies, cookie notices, consent requirements, accessibility compliance, industry regulations, customer disclosures, and legal obligations that apply to the client’s business or website.

CopperStack will use reasonable efforts to protect project-related information, but no website, platform, email system, payment processor, software tool, or internet transmission can be guaranteed completely secure. The client is responsible for protecting client-owned accounts, passwords, admin access, payment accounts, hosting accounts, domain accounts, and third-party tools.

21. AI tools, software tools, and service providers

CopperStack may use software tools, AI tools, contractors, subcontractors, hosting platforms, payment processors, design tools, development tools, and other service providers to perform services or operate the business. CopperStack will not knowingly submit the client’s highly sensitive information into third-party tools unless reasonably necessary for the project or approved by the client.

22. Portfolio rights

Unless the client requests confidentiality in writing before work begins, CopperStack may display the completed project, screenshots, public links, client business name, and a short project description in CopperStack’s portfolio, website, proposals, marketing materials, and social media. CopperStack will not intentionally publish private login credentials, private customer data, private business records, or non-public confidential information.

23. Warranties, bug fixes, and maintenance

CopperStack will perform services in a professional and reasonable manner. CopperStack does not guarantee that the project will be error-free, uninterrupted, perfectly secure, compatible with every device or browser forever, or immune from third-party platform changes. CopperStack does not guarantee business results, sales, revenue, traffic, rankings, leads, customer conversions, advertising results, platform approvals, or any specific financial outcome.

For 14 days after final delivery, CopperStack will fix bugs directly caused by CopperStack’s work that materially prevent the final deliverables from functioning according to the approved project details. This bug-fix period does not include new features, new pages, new integrations, design preference changes, content changes, client-caused errors, issues caused by client edits, third-party outages, plugin/API/browser/device/hosting/domain/platform changes, or work not included in the approved scope.

Ongoing maintenance is not included unless stated in the approved project details. After final delivery, any support, edits, updates, monitoring, troubleshooting, security updates, backups, software updates, hosting work, or maintenance may require a separate agreement or additional fee.

24. Legal compliance

CopperStack is not a law firm and does not provide legal advice, tax advice, financial advice, accessibility legal advice, privacy legal advice, or compliance advice. The client is responsible for determining whether the project must comply with privacy laws, accessibility laws, industry rules, consumer protection laws, tax rules, advertising rules, payment rules, platform rules, or other legal requirements.

25. Acceptable use

The client may not use CopperStack’s work for illegal activity, fraud, harassment, spam, malware, phishing, infringement, deception, impersonation, exploitation, hate activity, or activity that violates applicable law or third-party platform rules. CopperStack may refuse, pause, or terminate any project involving unlawful, abusive, deceptive, harmful, or high-risk content.

26. Chargebacks and payment disputes

The client agrees to contact CopperStack in good faith before initiating a chargeback, payment dispute, reversal, or refund claim. A chargeback does not cancel these terms and does not remove the client’s obligation to pay for approved work, completed work, reserved time, third-party costs, or delivered services.

If the client initiates an improper chargeback after receiving services, previews, drafts, files, access, or deliverables, CopperStack may pause work, withhold final delivery, suspend services, revoke unpaid licenses, restrict access, and pursue collection.

27. Late payments, cancellation, and termination

Invoices are due by the date stated on the invoice. If payment is late, CopperStack may pause work, withhold delivery, withhold access, delay launch, suspend services, or remove the project from the active schedule. CopperStack may charge a late fee of 1.5% per month or the highest amount allowed by law, whichever is less, on overdue balances.

The client may cancel the project by written notice. If the client cancels before CopperStack begins work, CopperStack may refund the deposit minus payment processor fees, third-party costs, and administrative costs, unless otherwise agreed in writing. If the client cancels after work begins, CopperStack may keep the deposit and may invoice for work already completed, time reserved, third-party expenses, and costs incurred.

CopperStack may terminate or pause work if the client fails to pay, fails to provide required materials, fails to communicate, requests unlawful work, requests work outside CopperStack’s ability or comfort level, abuses or threatens CopperStack, provides false or misleading information, violates these terms, or causes unreasonable project risk.

28. Limitation of liability

To the fullest extent allowed by law, CopperStack will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business, lost data, lost customers, reputational harm, downtime, or business interruption.

To the fullest extent allowed by law, CopperStack’s total liability for any claim related to a project will not exceed the amount the client actually paid CopperStack for the specific project giving rise to the claim.

29. Indemnification

The client agrees to defend, indemnify, and hold harmless CopperStack from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorney’s fees, arising from materials, content, images, logos, text, data, or instructions provided by the client; the client’s business operations; the client’s products or services; the client’s use of the final project; the client’s violation of law or third-party rights; the client’s failure to obtain required permissions, licenses, notices, consents, or approvals; the client’s breach of these terms; or the client’s customer claims, privacy claims, accessibility claims, advertising claims, or compliance claims.

30. Force majeure

CopperStack is not responsible for delays or failures caused by events outside reasonable control, including illness, emergencies, internet outages, power outages, labor issues, natural disasters, war, terrorism, civil unrest, government action, platform outages, payment processor issues, cyberattacks, third-party service failures, or other events beyond CopperStack’s reasonable control.

31. Independent contractor

CopperStack is an independent contractor. These terms do not create a partnership, joint venture, employment relationship, franchise, or agency relationship. Neither party has authority to bind the other party unless expressly agreed in writing.

32. Notices

Official notices should be sent by email to the contact email addresses used for the project unless another notice method is required by law. A notice is considered sent when emailed, unless the sender receives an automated delivery failure message. The client is responsible for keeping the client’s email address current.

33. Governing law and venue

These terms will be governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Any lawsuit or court proceeding related to these terms must be brought in a court with proper jurisdiction in Gwinnett County, Georgia, unless applicable law requires otherwise.

34. Dispute resolution

Before filing a lawsuit, the parties agree to first attempt to resolve any dispute through good-faith written communication. The complaining party must send written notice describing the issue and requested resolution. The parties will have 14 calendar days to attempt to resolve the dispute informally before either party files a claim, unless emergency legal relief is needed.

Nothing in these terms prevents either party from bringing an eligible claim in small claims court. To the fullest extent allowed by law, disputes must be brought individually and not as part of a class action, collective action, or representative action.

35. Attorney’s fees

If either party takes legal action to enforce these terms, the prevailing party may recover reasonable attorney’s fees, court costs, and collection costs, to the extent allowed by law.

36. General terms

These terms, together with the approved project details, quote, invoice, proposal, or written project scope, are the entire agreement between the parties and replace all prior discussions, messages, proposals, or understandings about the project. These terms may only be changed in writing and approved by both parties. If any part of these terms is found unenforceable, the remaining parts will still remain in effect.

If CopperStack does not enforce a part of these terms immediately, that does not mean CopperStack waives the right to enforce it later. The client may not assign or transfer a project agreement without CopperStack’s written permission. CopperStack may assign its rights as part of a business transfer, merger, sale, restructuring, or transfer of substantially all business assets.

37. Survival

Any section that by its nature should continue after the project ends will survive termination or completion, including payment obligations, ownership, confidentiality, privacy, limitation of liability, indemnification, dispute resolution, attorney’s fees, and restrictions on unpaid work.

38. Electronic communications and acceptance

The parties agree to conduct project communications and approvals electronically. Electronic signatures, typed names, checked boxes, online approval forms, e-signature platform signatures, scanned signatures, email approvals, Stripe invoice approvals, Stripe Payment Links, or other electronic acceptance methods may be used for project communications, approvals, notices, payments, and records where allowed by law.

By approving a project, submitting an approval form, signing electronically, paying a deposit after receiving project details, or otherwise accepting a written project scope, the client agrees to these terms and confirms that the person approving the project has authority and legal capacity to do so.

Last updated: June 27, 2026